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FAQ

General

Fetch makes storage hassle free.  For about the same price as self-storage, Fetch will pick-up, store and return your items for a simple monthly fee.  In most cases our pick-up and delivery service is free.

No. With Fetch, you relax while we do the work. Fetch will send out our professional movers to pick-up your items and store them in our state of the art warehouse. No renting a truck. No heavy lifting. No hurting your back. And no visiting those dingy self-storage locations.

Fetch is full service storage.  We move everything for you.  Unlike PODS, we would never leave a storage container in your front yard. You don’t have to break your back filling it up. And with Fetch, you won’t pay those hefty transportation costs. Also, if you ever want a single item returned, just let us know.  With PODS, it's all or nothing.

Yes we are. In most cases, Fetch offers free pick-up and delivery. Other full service storage companies charge for every visit and this is a profit center for their business. Fetch also prides ourselves on our super friendly service. Check it out for yourself.

Currently, Fetch serves the entire Boston metro area, all the way out to 495. Please contact us if you'd like to see Fetch in your city.

Pricing

Fetch uses Exact Space Pricing so you only pay for the exact cubic feet of space your items occupy while in storage. Our Fetch professionals will fit your items together in such a way as to minimize the space it takes up.  For example, we will store a box under a chair if possible.  The length of your stay will also determine your cost.  The longer your stay, the lower your monthly cost.  Click GET STARTED and you can estimate your costs online.  Or, with a general list of items and your expected length of stay, one of our Fetch professionals can estimate your cost for you. Feel free to give us a call (888) 610-1684, or click GET STARTED!

In most cases yes.  Fetch will pick up your items for free up to 1 hour on your initial pickup and 30 minutes on all future pickups.  Fetch will deliver items for free up to 30 minutes once each calendar quarter.  Any additional time needed is $25 per each 15 minute increment for up to 2 people.  Your appointment time starts when we arrive at your location and ends when we leave.  You never pay for travel time.

Weekend appointments: Because demand for weekend appointments is so high, there is a $49 Saturday appointment cost and a $79 Sunday appointment cost.

Curbside Appointments: Receive a $25 credit towards your storage costs with Curbside service.

Fetch takes a $49 deposit via credit card upon scheduling your initial pickup.  This deposit will be fully credited towards future costs.  Your first partial month of storage and any service costs will be processed once your items are in our warehouse.  All future charges will be processed on the 1st of the month or the day you move out.

We know your stuff is important to you and we're happy to fetch individual items at any time during your stay. Delivery is free up to 30 minutes at your location once each calendar quarter. If for some reason it takes us longer to drop things off (multiple large items for example), it's just $25 per additional 15 minute increment for up to 2 people.

Security

Our exclusive, state of the art facility is located a few miles outside of Boston. For the security of our customers' belongings, we do not disclose the actual location of the building. 

Yes. Our state of the art facility is super-secure, sprinklered and monitored 24/7 by security cameras.

For your convenience and security, only Fetch professionals are allowed in our warehouse.  Fetch is happy to bring you your items and can give you time during the appointment to get what you need from any boxes.  Or, we can leave them with you and pick them back up another day.

Insurance

Fetch provides free standard insurance which covers your items at $0.60 per pound with a maximum of $200 per item and a maximum of $2000. (ex. a 10 lbs items will have $6 in coverage). Some fragile items may not be covered by standard free insurance.

If you are storing items of high value we strongly encourage add-on insurance. Add-on coverage ranges from $1000 to $10,000 in increments of $1,000.  Each $1,000 of coverage costs $10 per month.  So, $6,000 of coverage will cost $60 per month.  You may select your insurance choice during your pickup or at anytime prior to or after your appointment. Add-on Coverage must be purchased for the entire length of your storage term.

Most things, but not everything. There are certain items that are excluded from coverage due to their fragile nature. You are still permitted to store the items listed below, but please keep in mind that they are not covered by our Limited Security Warranty Policy.    

Free Insurance does not cover:

  • Composite wood, particle board, knock-down or ready-to-assemble furniture. (This applies to most Ikea furniture.)
  • Missing hardware for items Fetch did not disassemble.
  • Internal workings of all electronics.
  • Concealed damage to items inside an undamaged box, bin, crate, or bag.
  • Previously damaged or repaired items.
  • Extremely fragile items (e.g., lamps, lampshades, artwork, mirrors, etc.)
  • Jewelry, Cash, and Coins.
  • Small loose items not stored in a container
  • Minor damage due to normal handling (e.g., scratches, nicks, dents, and dings.)
  • Damage to walls, doors and floors where we are asked to move heavy (over 50lbs.) or large objects and furniture.

Pick-up and Delivery

All appointments are scheduled with a 2 hour arrival window (ex. 12-2 pm). Fetch typically arrives within the first hour of the 2 hour window and will give you a call when we’re about 15 minutes away. Once we arrive, your friendly Fetch team will barcode and inventory your pickup items, or deliver any requested storage items right to your door, or a specific room in your home. We’ll have you sign for the appointment and then get out of your hair!

Yes please. The more you have packed and ready to go before we arrive, the quicker the pickup.

Here are some helpful tips:

  • Have all of your items in one area and ready to go. Boxes should be taped and not packed overly heavy. Weight limit is 50 lbs (or light enough for one person to safely pick up and carry).
  • All boxes should be labeled with a concise description for inventory purposes.
  • Loose items like dishes, books, office supplies, small appliances, lamp shades etc. should be placed in a box or container.
  • Food and liquids are prohibited.
  • Wine and mini-fridges must be cleaned, drained, and unplugged 24 hours before your appointment!
  • Plastic drawers should be taped shut and empty.
  • Please disassemble any bed frames. This will help reduce your overall storage size and help ensure a speedy pickup.

Here are a few helpful hints to make your Fetch storage pick-up go as smooth as possible.

  • It’s helpful to have all of your items in one area and ready to go. Boxes should be taped and not packed overly heavy. Weight limit is 50 lbs (or light enough for one person to safely pick up and carry).
  • Please disassemble any bed frames. This will help reduce your overall storage size and help to ensure a speedy pickup.
  • All boxes should be labeled with a concise description for inventory purposes.
  • Loose items like dishes, books, office supplies, small appliances, lamp shades etc. should be placed in a box or container.
  • Food and liquids are prohibited.
  • Wine and mini-fridges must be cleaned, drained, and unplugged 24 hours before your appointment!
  • Plastic drawers should be taped shut and empty.

Packing Tips:

Pack boxes tightly. Surround your items with crumpled newspaper, packing peanuts, or bubble wrap to make sure your items do not shift within the box.

Pack related items together. For example, pack your ski boots and winter clothes in the same box so that when ski season rolls around you can easily select the boxes you want returned to you.

Label your boxes clearly. Make sure your notes and labels on the outside of the box make sense to you. This is especially important if you are storing a lot of boxes that look similar.

While never expected, gratuity for amazing service is always appreciated by our skilled and friendly staff.  Since we get this question all the time, we usually recommend a $5 per person tip....and you can always tip more for longer pickup or deliveries or exceptional service.

All appointments are scheduled with a 2 hour arrival window (ex. 12-2 pm). Our first appointments of the day are 8-10AM and our final appointment is 4-6PM. Weekend availability may differ. Deliveries are usually scheduled during the morning. While we do have a 2 hour arrival window, we typically arrive within the first hour and call when we’re about 15 minutes away.

When placing your order on the website, you’re selecting your preferred or desired appointment time. A Fetch Specialists will reach out soon after your order is placed to confirm your selected time or offer you an alternate time if needed.

Storage

We’re happy to store just about any household item you can think of, except:

  • Liquids
  • Drugs and other illegal substances
  • Perishables
  • Plants
  • Hazardous materials
  • Large appliances (refrigerators, ovens, full size washing machines)
  • Cars or any other gas powered vehicles. (Sorry, no electric cars either)
  • Elephants and other living things.

Sure, just make sure they are packed well.  If you need any crates or boxes, just let us know.

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Pricing Examples

You only pay for the actual cubic feet you use. We never charge for air.  

Choose your duration (stay longer - pay less).

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1 Month 1M.

2 Months 2M.

3 Months 3M.

4-6 Months 4-6M.

7-12 Months 7-12M.

13+ Months 13M.

Month(s)

small closet

16ft³

2’ x 2’ x 4’

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large closet

32ft³

2’ x 4’ x 4’

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small room

100ft³

5’ x 5’ x 4’

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large room

200ft³

5’ x 10’ x 4’

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small apartment

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large appartment

800ft³

10’ x 10’ x 4’

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entire house

1200ft³

10’ x 10’ x 4’

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We can store any size, any shape, any volume.

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